(604) 333-3640 | info@bcartisticswimming.ca
Do you want to make a confidential report about misconduct of any type, or pass along some general feedback to BCAS or CAS?
Clicking on the Make a Report button allows you to send information to your organization’s external, independent Triage Officer through the bilingual, third-party complaint/feedback intake process managed by Integrity Counts of West Vancouver, BC.
Complaints filed through the Make A Report button are directed to the CAS Independent Complaint Assessor / Triage Officer Samantha Heron directly. If you would like to speak with the CAS Independent Complaint Assessor / Triage Officer before submitting your complaint, she can be reach at sheron@itpsport.ca.
You can make a report by telephone if you prefer: simply dial 1-866-921-6714 anytime and an agent will assist you.
For more information, please see the FAQs below.
The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Integrity Counts, which forwards the reports to an independent Triage Officer.
The button provides immediate access to a third-party and confidential service whose goals are to:
Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer. Reports identified by the writer as general feedback are sent to the relevant organization for follow up.
Reports can be filed 24/7 online or by telephone at 1-866-921-6714.
Yes, reports can be made anonymously and the system is 100% confidential. When a report is filed, the author is invited to create a log in password to enable them to re-access their own report. Only the appropriate Triage Officer will have access to the details and will communicate through the system with the report author.
Yes, you can contact the independent, 3rd party Independent Complaint Assessor/ CAS Triage Officer Samantha Heron at sheron@itpsport.ca to discuss your situation.
You may also request a phone call conversation.
Of course! Please see resources available on the CAS website, the BCAS Preventing Maltreatment page or through the Canadian Centre for Mental Health & Sport.
No, the Make a Report button is offered free of charge to those making a report of any type.
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